Prof. Dr. Abdulkadir BİLEN, and Ahmet SITKI. “The Impact of Total Qualıty Management on Patıent Satısfactıon: A Fıeld Study in the Health Centers of the Syrıans in Gazıantep”. Journal of Arts & Social Sciences , Vol. 7, no. 1, Aug. 2020, pp. 11-20, doi:10.46662/jass-vol7-iss1-2020(11-20).