WORKPLACE INCIVILITY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: AN EMPIRICAL ASSESSMENT OF FEMALE BANKING PERSONALS:

Bushra  Mehmood; Muhammad  Ramzan; Bushra Yasmeen; Javeria Zafar

doi:10.46662/jass.v10i1.310

Bushra Mahmood PhD Scholar, Institute of Social & Cultural Studies, University of the Punjab, Lahore
Dr. Muhammad Ramzan Assistant Professor, Institute of Social & Cultural Studies, University of the Punjab, Lahore
Bushra Yasmeen Associate Professor, School of Sociology, Minhaj University, Lahore.
Javeria Zafar Visiting Faculty, Institute of Social and Cultural Studies (ISCS), University of the Punjab, Lahore

DOI: https://doi.org/10.46662/jass.v10i1.310

Keywords: Interpersonal deviance, Organizational citizenship behavior, Supervisor incivility, Coworker incivility

Abstract

ABSTRACT

Organizational Citizenship Behaviour (OCB) and workplace incivility has been investigated and examined by academics for over twenty-five years, and it continues to be a subject that academics are interested in studying. This research analyzes the influence of incivility shown by coworkers and supervisors on OCB by examining the role that interpersonal deviance plays as a mediator, as well as the role that perceived organizational support plays as a moderator in this relationship. Participants in the research are female workers currently working in the banking industry in Pakistan. The research was conducted with participation from 360 female workers who were working in various places throughout Pakistan. Data from respondents was collected using the structured questioner that was provided. The data were examined using correlation and regression analysis, and AMOS was used to examine the mediating and moderating effects of the relationships. According to the findings, interpersonal deviance acts as a partial mediator between incivility shown by coworkers and supervisors and behavior that demonstrates organizational citizenship. In addition, the findings demonstrated that the perception of organizational support moderates the association between incivility shown by coworkers and supervisors and behavior that demonstrates organizational citizenship. In order to analyze the connection between the many observable characteristics, the present research exclusively focuses on the female banking personnel.